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Payment and refund

1. Payment

Payment of the order is made at the time the order is placed, by bank card only. Visa and Mastercard cards are accepted.

Carrière Frères has set up a secure payment system for all orders placed on the Website. Payments are made on an external platform via a payment service provider - Hipay - which implements 3D Secure measures.

The Customer must enter his card number, its expiry date and the CVV.

Following payment confirmation, the Customer will be redirected to a 3D secure page asking him to enter a code received by the Customer using the 3D secure conditions agreed with his bank. Once the transaction has been validated, the customer will be redirected to the Website, and will see his order confirmation.




In accordance with the provisions of Articles L221-18 to L221-28 of the French Consumer Code, the Customer has the possibility, without it being necessary to provide grounds, to withdraw from his order within fourteen (14) days as from the date of receipt of the product(s) ordered, the date appearing on the carrier’s receipt signed by the Customer being taken as proof.
In the event of staggered delivery, the delivery date of the last article will be the date taken into account. When this fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
As a reminder, the right of withdrawal concerns only consumers and non-professionals.


The Customer must express his unequivocal wish to withdraw from the contract. To make it easier for the Customer to exercise his right of withdrawal, Carrière Frères has created a contact form which it recommends using for any withdrawal request.

Although its use is recommended, as it helps to avoid misunderstandings regarding the purpose of the request, the Customer is not required to use this form. In any case, the Customer must clearly and unequivocally express his desire to withdraw from the contract. There should be no doubt whatsoever as to his intention. To communicate his withdrawal request to Carrière Frères, the Customer can use the email address or the following postal address on any medium and in any manner whatsoever:

SAS CIR - Carrière Frères

23 rue d'Anjou

75008 Paris



Each Product must be returned in new condition with its original packaging. Carrière Frères will not issue any refund if the Products returned by the Customer do not correspond to the product(s) ordered or were purchased elsewhere than the Website.

Return postage costs will be borne by Carrière Frères, which will send the prepaid DPD or Chronopost shipping label to the Customer before the order is sent back for exchange or return. The Customer must then drop the parcel off at the corresponding collection point (DPD or Chronopost) of his choice. The Customer will then be refunded upon receipt of the product(s).


Carrière Frères will refund the returned products, as well as the delivery costs by crediting the bank card used for payment. In the event of a partial return of the products, the delivery costs will not be refunded by Carrière Frères insofar as the Customer benefited from the delivery service for the products kept. The refund will be issued within a maximum of fourteen (14) days as from (i) the return of the products or (ii) the date on which the Customer provided proof of the shipment of the products (the date of whichever takes place first will be retained).